Terms and Conditions

1. Introduction

 - Welcome to AR Cleaning Services ("Company," "we," "our," "us"). By booking our cleaning services, you ("Client," "you," "your") agree to the following terms and conditions. Please read them carefully before proceeding with our services.

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2. Services Provided

- We offer residential and commercial cleaning services as outlined on our website or service agreement.

- Any additional services or variations from the standard cleaning must be requested in advance and may incur additional charges.

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3. Booking and Confirmation

- All bookings are subject to availability and will be confirmed via email or phone or WhatsApp.

- Clients must provide accurate details when booking, including any special requirements or requests.

- We reserve the right to decline a booking if the requested service is beyond our capacity or expertise.

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4. Pricing and Payment

- Our pricing is based on the service type, property size and specific requirements.

- Payments can be made via credit card, debit card, bank transfer, cash or cheque.

- Full payment is required only upon the service completion.

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5. Cancellations and Rescheduling

- Cancellations or rescheduling must be made at least 24 hours before the scheduled service time.

- We reserve the right to cancel or reschedule a service due to unforeseen circumstances, such as extreme weather conditions or staff illness.

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6. Client Obligations

- The Client must provide access to the property at the agreed time.

- The Client is responsible for securing fragile, valuable, or sensitive items before the cleaning service begins.

- The Client must ensure that utilities (water, electricity, etc.) are available during the service.

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7. Satisfaction Guarantee and Complaints

- We strive to provide high-quality services. If you are not satisfied with the service provided, please notify us immediate.

- We will arrange a re-clean or refund if the complaint is found to be justified.

- The work is handed over only in the presence of the client, any claims made after client confirmation may not be considered.

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8. Liability

- We take great care in our work, but we are not liable for pre-existing damage to the property or items within it.

- We will not be liable for any indirect or consequential losses, including loss of income, profits, or business.

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9. Insurance

- We are fully insured for any damage or loss caused by our employees during the cleaning service.

- Proof of insurance is available upon request.

 

10. Health and Safety and training

- Our staff follows all health and safety regulations, including the proper use of cleaning products and equipment. 

- The Client must inform us of any potential hazards or specific health and safety concerns on the property.

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11. Privacy and Confidentiality

- We respect your privacy and will keep all personal information confidential.

- We will not share your information with third parties without your consent, except as required by law.

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12. Force Majeure

- We are not liable for any failure to perform due to circumstances beyond our control, including natural disasters, strikes, or other unforeseen events.

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13. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

- Email: office@ar-cleaningservices.com

- Phone: 0877758811

- Address: Tuam, Co. Galway, Ireland

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